BSP Warns Of Email Scams

Recently, Phishing (hoax emails) have increased due to the availability and access to modern means of communication such as the internet and emails. Whilst these means of communication make life easier for the user by a simple click of the button, they also provide opportunities for criminals and con artists who attempt to acquire sensitive information such as usernames, passwords and PIN numbers by pretending to be a trustworthy entity.

Perpetrators send out legitimate-looking emails in an attempt to gather personal and financial information from recipients. This is normally carried out by e-mail spoofing or instant messaging and it often directs users to enter details at a fake website that look and feel almost identical to the real website. Typically, the messages appear to come from well-known and trustworthy email addresses.

Organisations around the world, both financial and non-financial alike, have reported hoax emails that misrepresent their organisation have been sent to customers and many have fallen victim to clicking on the link or file attachment then unwittingly disclosing confidential details.

Hoax emails usually ask you to update, validate, or confirm personal information, often with a false sense of urgency such as: "We are updating our accounts and need information fast." "An unauthorised transaction has recently occurred on your account." "You may lose your account if you don't update your information." "Please click here to verify your information."

BSP Samoa Country Head Maryann Lameko Vaai said, "As a general rule of thumb always, read carefully emails before engaging. If you suspect that the email sent is suspicious and may be a hoax, always contact the company being impersonated directly and immediately. You should not reply, nor submit personal information and do not click on any links contained in the email."

"Protecting personal and sensitive information such as bank account details, bank card PIN numbers and Internet Banking passwords is important, as disclosing it to someone else will result in you losing your money in your bank account or other important information," 

BSP Client Service Centre can provide assistance to customers with any questions relating to hoax emails or if you are unsure of what to do. Contact BSP on Phone: (685) 66100 or Email: BSPSamoa@bsp.com.pg